Lead Engineer - GEN AI

Responsibilities:

• Develop AI solutions for appointment booking, form filling, sales, and intent recognition.
• Ensure seamless integration and interaction with users through natural language processing and understanding.
• Create and optimize AI-powered workflows to automate and streamline business processes.
• Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions.
• Fine-tune voice models for clarity, accuracy, and naturalness in various applications.
• Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems.
• Develop tools for automated response generation, issue resolution, and workflow management.
• Oversee AI training, billing, content generation, funnels, image processing, and model evaluations.
• Ensure scalable and efficient AI models that meet diverse platform needs and user demands.
• Lead the design and development of large-scale AI agents and generative AI applications.
• Evaluate and optimize AI response models to improve accuracy, relevancy, and performance using evaluation frameworks like langfuse, etc.
• Develop robust backend systems using Node.js/Python.
• Work with Python packages like langgraph, etc.
• Design intuitive front-end interfaces using frameworks like Vue.js, React.
• Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management.
• Collaborate with cross-functional teams to deliver production-ready applications with significant usage.
• Stay updated with the latest AI technologies and frameworks to drive innovation.

Requirements:

• Expertise in building large-scale AI Agents along with Response Evaluations.
• Good hands-on experience with Node.js/Python.
• Good hands-on experience with Vue.js (or React/Angular).
• Experience working with production-grade applications deployed at scale.
• Bachelor's degree or equivalent experience in Engineering or a related field of study.
• 5+ years of engineering experience.
• Expertise with MongoDB.
• Proficient understanding of version control software (eg, git).
• Strong communication and problem-solving skills.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We foster a culture of creativity, collaboration, and impact, where innovation thrives and people come first.

Our Impact

Each month, our platform powers over 1.5 billion messages, generates over 200 million leads, and facilitates over 20 million conversations for the businesses we serve. We help real people grow their companies and connect with customers.