Helpshift

Frontend Developer

Helpshift

Pune, Maharashtra, India
mid_level
LinkedIn
Featured Job
Added 10/7/2025

Job Description

About the Job

Helpshift, a Keywords Studio, bridges the gap between traditional customer service (email, phone) and consumers who prefer messaging. Our AI-powered customer service product helps companies efficiently resolve issues, boosting customer satisfaction. Leading brands like Supercell, Scopely, and Rovio use Helpshift's platform. It's installed on 2 billion+ devices and serves over 820 million active consumers. Our scale includes:

  • 85k/RPS
  • 30ms response time
  • 300 GB data transfer/hour
  • 1000 VMs deployed at peak

We seek an ambitious, experienced, and driven individual who thrives in a fast-paced, technology-driven environment. You will be integral to our product and platform development team, collaborating with other teams.

Responsibilities

  • Design and develop product features for 820M monthly active users.
  • Take ownership and responsibility for feature quality.
  • Write clean, well-tested code.
  • Review code to meet organizational standards.
  • Mentor junior team members.
  • Build reusable modules and libraries.
  • Optimize applications for speed and scalability.
  • Ensure UI/UX design feasibility.
  • Identify and fix bottlenecks and bugs.
  • Participate in the hiring process.
  • Maintain a continuous learning approach.

Nice to Have

  • Experience with CSS frameworks like Sass, Tailwind, and Redux.
  • Experience with large frontend applications.
  • Knowledge of backend development and tools.

Requirements

  • 4+ years of client-side JavaScript experience in medium to large applications.
  • Strong understanding of modern web technologies including HTML5, CSS3, and ES6.
  • Strong understanding of ReactJS and Flux architecture.
  • Familiarity with build tools like Webpack, Babel, and Gulp.
  • Understanding of cross-browser compatibility.
  • Knowledge of frontend optimization techniques (e.g., Lighthouse).
  • Proficiency with Git.
  • Experience writing unit and integration tests.
  • Excellent problem-solving and communication skills.
  • Bachelor's degree in Computer Science (or equivalent).

About Helpshift

Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform. It delivers an efficient, personalized, and modern support journey. Using conversational AI, machine language translation, automation, and segmentation, Helpshift quickly solves consumer problems across various channels, including mobile apps, gaming consoles, and XR experiences, supporting 150+ languages. With over 50% automation, Helpshift helps businesses resolve consumer issues quickly and effectively.

Learn more at Keywords Studios.

How to Apply

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Company Info

Helpshift logo

Helpshift

Posted on LinkedIn

Pune, Maharashtra, India

Job Details

Date Added:10/7/2025
Platform:
LinkedIn