As Director of Engineering in our Guest Line of Business in Bangalore, you will be a hands-on engineering leader pivotal in scaling and growing Toast's Guest teams in India. You will spearhead the technical roadmap, contributing to product roadmap definition and execution for mission-critical services. Initially, you'll work with smaller teams, delivering impact and specializing in Guest Marketing, expanding your team's skills and size over time. You'll be tasked with identifying innovative ways to enhance team effectiveness and efficiency, aligning team efforts with Toast's broader mission. This role demands a hands-on, entrepreneurial technical leader who is passionate about customer experience and will collaborate with product and design counterparts to validate and deliver the customer's job-to-be-done. Daily responsibilities include reviewing solution designs, coordinating discussions between partner teams, contributing to roadmaps, and conducting 1:1s. This role will be heavily AI-focused. You will leverage AI tools to improve your work and increase your team's productivity. You will also lead your teams in building AI-first products to serve our customers' needs.
Responsibilities:
- Drive business outcomes across multiple teams, including planning and execution.
- Build AI-first products with AI-enabled teams: drive adoption of AI tooling across your team, as well as build AI-first products for customers.
- Collaborate with product lines in Guest (Marketing, Digital Storefront, Consumer) across geographies (India, Ireland, and the USA).
- Ensure high product quality with continuous delivery improvements, including QA and AWS Infrastructure across the product.
- Ensure end-to-end software delivery, with team ownership of monitoring and issue remediation using technologies such as Splunk, Datadog, Sentry, and Fire Hydrant.
- Incorporate advancements in software technology (LLMs, DynamoDB, Pulsar, Kotlin, Camel, GraphQL, Big Data, etc.) into solutions.
- Define and support career development plans for your team.
- Mentor and coach Engineering Managers and Team Leads.
- Grow teams to meet business needs.
Requirements:
- Highly product-minded and hands-on engineering leader, willing to dive deep to learn and build new products and teams in a highly entrepreneurial environment.
- 15+ years of experience in Engineering leadership.
- Experience in a start-up environment and an entrepreneurial mindset will be a distinct advantage.
- Experience with hiring and developing empowered teams and managers.
- Deep familiarity with the latest developments in AI, both from an engineering tooling perspective as well as product offerings to customers.
- Experience working in a globally distributed company.
- Experience in designing, building, and scaling B2B2C SaaS products with a focus on easy-to-use customer-centric experiences.
- Experience with managing infrastructure operations and costs.
- Self-starting leader with a bias towards action and the ability to balance between getting things done and making things perfect.
- A proven ability to influence decision-making at all levels within an organization.
- A strong sense of empathy for customers and teammates.
- A desire to build a diverse team that wins together and prioritizes customer success.
Nice to Have:
- Experience with Agentic systems, Marketing and CRM software, and Loyalty platforms.
