AI Solutions Engineer - Voice AI

Apna is seeking an AI Solutions Engineer specializing in Voice AI to design, build, and optimize voice-based AI agents. This role involves crafting high-quality prompts and personas for voice bots used in demos and client environments. You will collaborate with internal teams to ensure the accuracy and reliability of AI voice agents, contributing to the evolution of AI-powered voice experiences. The position is based in Bangalore (Work from Office - Domlur).

Responsibilities:

• Design and iterate on prompts and conversational flows for voice-based AI agents powered by STT, LLM and TTS providers (e.g., ChatGPT, Claude, ElevenLabs etc.)
• Build quick, high-impact demos of voice bots to support the sales team in showcasing capabilities to potential clients
• Develop and refine agent personas, voice tones, and fallback strategies to enhance user experience and reliability
• Support the deployment of AI agents into real-world environments by assisting the Solutions and Delivery teams with configuration, tuning, and iteration
• Conduct rigorous testing across a wide range of user scenarios to ensure robustness, edge case handling, and graceful failure modes
• Continuously refine prompts, fallback strategies, and dialogue flows to improve reliability, clarity, and conversational quality
• Prototype and test new features and use cases quickly in a fast-paced, 0 1 environment
• Document best practices and build internal tools/playbooks to improve repeatability and scalability of deploy

Requirements:

• Strong critical thinking and problem-solving skills — you know how to break down vague requirements into concrete solutions
• Hunger to learn, hustle, experiment and take initiative — a true self-starter
• Ability to thrive in the chaos and ambiguity of early-stage startup environments and take ownership of outcomes
• Prior experience (or strong interest) in LLMs, prompt engineering, and/or conversational AI
• Hands-on familiarity with GenAI tools (e.g., ChatGPT, Claude, ElevenLabs, n8n etc.)

Nice to Have:

• Experience building or deploying voice bots or AI agentic systems
• Background in product, conversation design or linguistics
• Familiarity with prompt evaluation techniques and tooling

Apna, founded in 2019 by Nirmit Parikh, is a fast-growing Indian unicorn connecting over 60 million job seekers with more than 250,000 businesses. Backed by leading global investors, Apna aims to revolutionize livelihood creation across India by providing a platform for entry-level hiring and professional networking. Learn more about Apna and its mission to empower professionals and businesses in India.